Question: What kind of products does hairsalonmall.com offer?
Answer: We are a professional platform offering a comprehensive range of hair salon supplies, including hair salon products (shampoos, conditioners, styling products), hair tools (blow dryers, curling irons, clippers), hair equipment (chairs, trolleys, washing stations), and hair accessories (clips, brushes, capes).
Question: Are the products sold on your platform professional-grade?
Answer: Yes, all products sold on our platform are sourced from trusted manufacturers and are designed for professional use in a salon setting. We prioritize quality and durability to meet the demands of professional hairstylists.
Question: How can I get a quote for a bulk order?
Answer: To get a quote for a bulk or wholesale order, please contact our sales team directly through the “Contact Us” page or by emailing koohancom@gmail.com. Please provide the product names, quantities, and your shipping information for an accurate quote.
Question: Is there a minimum order quantity (MOQ)?
Answer: The MOQ varies depending on the product. For specific products, please check the product details page or contact our customer service team. We also offer individual products for smaller purchases.
Question: What payment methods do you accept?
Answer: We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for large orders.
Question: How much does shipping cost, and how long does it take?
Answer: Shipping costs and delivery times depend on the order size, weight, and destination. We offer several shipping options, and you can see the estimated costs and delivery times at checkout. For large equipment, a special freight quote may be required.
Question: What is your return policy?
Answer: We accept returns on most unused products within 30 days of purchase. The product must be in its original packaging. For our full return policy details, please visit the dedicated “Returns & Exchanges” page on our website.
Question: Do your products come with a warranty?
Answer: Many of our hair tools and equipment come with a manufacturer’s warranty. The specific warranty period and terms are listed on the individual product pages. Please retain your proof of purchase for any warranty claims.
Question: What should I do if a product is damaged or defective upon arrival?
Answer: If you receive a damaged or defective item, please contact our customer support team immediately, within 48 hours of delivery. We will work with you to arrange a replacement or refund. Please provide photos of the damaged product and packaging.